Mainland UK Returns & Exchanges for Online Purchases
We are happy to accept Online Returns & Exchanges received within 30 calendar days from the order date (14 calendar days for sale items exchanged items or items purchased using discount codes). Returns are accepted from UK Mainland customers in brand new, unused, unmarked, clean condition complete with original unsoiled retail packaging intact. If your item is recevied back in an unsatisfactory condition we reserve the right to send it back to you at your cost or charge a restocking fee. If an item has been specially made for you or specially ordered in for you it cannot be returned unless it is found by the manufacturer to be faulty. Return postage costs & the safe return of items are the sole responsibility of the buyer. We ask that items are returned using a trackable recorded service requiring a signature plus the correct amount of insurance covering the item. We cannot be held responsible for items being returned if they are damaged in transit on the way back to us or if we do not receive your item. Refunds will be made for the value of the item & do not include any postal costs for priority delivery shipments. For exchanges there will be an additional postage payment levied for the shipping of your new exchanged item. We offer free shipping on sending the initial item to you only.
International & Non-Mainland UK Returns & Exchanges for Online Purchases
We are happy to accept Online Returns & Exchanges received within 30 calendar days from the date of receipt (14 calendar days for sale items or items purchased using discount codes). Returns are accepted in brand new, unused, unmarked, clean condition complete with original unsoiled retail packaging intact. If your item is recevied back in an unsatisfactory condition we reserve the right to send it back to you at your cost or charge a restocking fee. If an item has been specially made for you or specially ordered in for you it cannot be returned unless it is found by the manufacturer to be faulty. Return postage costs & the safe return of items are the sole responsibility of the buyer. We ask that items are returned using a trackable recorded service requiring a signature plus the correct amount of insurance covering the item. We cannot be held responsible for items being returned if they are damaged in transit on the way back to us or if we do not receive your item. Refunds will be made for the value of the item & do not include any postal costs for delivery. If the delivery cost for your item was free or is greater than the amount paid your refund will be made less the actual delivery costs incurred in sending the item to you. All import/customs duties & taxes must be settled on sending. Items requiring a fee for us to receive them will be refused. For exchanges there will be an additional postage payment levied for the shipping of your new exchanged item.
Exceptions
Please note the following cannot be returned or exchanged unless found by the manufacturer to be faulty: Personalised and Specially Ordered items, DVD's, CD's, Videos, Underwear, Riding Helmets, New Saddles and Computer Software. Personalised and Special Order items cannot be cancelled once the order has been processed.
Returns Address
Please include your contact information, the reason for your return & whether you would like a refund or an exchange along with any details of what you would like in exchage in the parcel.
Returns Department
Cork Farm Equestrian Ltd
The Lodge
Biggin Farm
Faversham Road
Challock
Kent TN25 4BG
If you wish to return an item please contact us at services@corkfarmequestrian.co.uk. Please include your contact information & the reason for your return in the parcel.
Exchanges & Returns for Saddles Fitted Onsite by our Saddler
Second Hand Saddles
We are happy to accept Returns & Exchanges within 7 calendar days for second hand saddles only. Second hand saddles must be returned fully cleaned & in the same condition in which they were received. If your saddle is recevied back in an unsatisfactory condition we reserve the right to make a charge for depreciation or to refuse your return.
If you wish to return or exchange a used saddle please contact jane@corkfarmequestrian.co.uk.
Brand New Saddles
New Saddles are non refundable unless faulty. If a fault should be present within the manufacturers warranty preiod a repair or replacement will be offered. Please also see our Exceptions section above.
30 Day Trial Bit Bank Returns
Cork Farm Equestrian offers a Bit Bank service that lets you try out our bits on your horse before committing to purchase. Bits are sold with a 30 day trial period & if unsuitable must be returned to us within 30 days from the date of purchase. We strive to send new bits to our customers each time; however due to stock levels this is not always possible. This means that you may receive a used bit to trial. If you do receive a previously trialled bit & you are happy with it you can choose to keep the bit or you can return it to us in exchange for a new bit - subject to current new bit stock levels & any postage costs.
It is the customer's responsibility to take care of the bit. Please make sure that the bit is kept in good condition throughout the trial period. The customer is also responsible that the bit is kept safe from theft and loss, as you cannot request a refund for the bit after the 30 day trial.
It is recommended that the bits are returned via a recorded & insured postal facility as we cannot be held responsible for any loss or damage in transit to returned items.
The 30 day trial period will start from the date of purchase & if the bit is unsuitable or you would like to request an exchange for a new bit the item must be back here with us within 30 calendar days from the date of purchase maximum.
On receipt of a returned bit we will refund you the price paid minus a variable hire charge for returned bits depending on the bit purchased. The charge will be specified within the items description.
Should you want to return the bit to us please make sure that you clean the bit thoroughly. Please clean the bit with warm water only to remove any residue. We will thoroughly clean and disinfect all bits returned to us to kill any germs & bacteria. We also request that you thoroughly clean & disinfect the bit yourself again on receipt as a double precaution as we cannot be held responsible for any diseases, infections, viruses, mouth sores, ulcers or any other medical condition that appears after trialling one of our bits.
Exchanges & Returns for Oversize & Unusual Sized Items
Oversized or valuable items are either heavy, oversized, of an irregular shape or valued at more than £500. Items fitting this description are not eligeable for our Standard Delivery services. We may send your item without any additional charges as a gesture of our goodwill however if returned for a refund in these such cases refunds would have the outgoing postal cost deducted from the value.
